FAQ

Frequently Asked Questions

Everything you need to know

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Product & Usage

When can I start using GraftLabs after my transplant?

GraftLabs is safe to use from day one of your recovery. Unlike regular shampoos, our formula is sulphate-free and designed specifically not to disrupt newly implanted grafts. That said, always follow your surgeon's specific washing protocol — if they advise waiting a few days before any washing, follow their guidance first.

Can GraftLabs disturb my new grafts?

No. GraftLabs is formulated to be graft-safe. The sulphate-free formula produces a gentle lather that won't pull or loosen newly implanted follicles. This is one of the key reasons we developed GraftLabs — most shampoos on the market use aggressive sulphate detergents that can physically disturb grafts during the critical first two weeks.

How is GraftLabs different from regular shampoo?

Three key differences:

1. Sulphate-free. Regular shampoos use sulphates (SLS, SLES) to create a foamy lather. These strip natural scalp oils and irritate healing tissue. GraftLabs uses plant-derived cleansers instead.

2. DHT-reducing. Regular shampoo does nothing to address DHT — the hormone responsible for male pattern baldness. GraftLabs contains botanical DHT blockers that work at the scalp level with every wash.

3. Formulated for transplant recovery. Most shampoos are designed for the average consumer. GraftLabs is designed specifically for post-transplant patients, from the first wash through to lifelong maintenance.

How long should I use GraftLabs?

We recommend using GraftLabs as your permanent, everyday shampoo — not just during recovery. Hair loss doesn't stop after your transplant. DHT continues to attack existing follicles (including transplanted ones over time), so daily use of a DHT-reducing shampoo is a smart long-term strategy. Most of our customers never switch back.

How often should I wash my hair with it?

GraftLabs is gentle enough for daily use. During the first 2 weeks post-surgery, follow your clinic's washing frequency guidelines. After the initial recovery period, daily or every-other-day washing is ideal — and the DHT-blocking botanicals work best with consistent use.

What size is the bottle and how long does it last?

Each bottle is 250ml. With daily use, one bottle typically lasts around 4–6 weeks depending on hair length and how much you use per wash. Our 6-Month Supply (6 x 250ml) offers better value and ensures you never run out during your recovery period.

Hair Loss & DHT

What is DHT and why does it cause hair loss?

DHT (dihydrotestosterone) is a hormone derived from testosterone. In people with a genetic sensitivity to DHT, it binds to receptors in hair follicles and causes them to shrink (miniaturise) over time — producing thinner, shorter hairs until eventually the follicle stops producing hair altogether. This process is called androgenetic alopecia, and it's the primary cause of male pattern baldness. It doesn't stop after a hair transplant.

Will GraftLabs stop my hair loss completely?

GraftLabs works to reduce DHT at the scalp level, which helps slow the miniaturisation of existing follicles. However, no single product — shampoo or otherwise — can completely stop genetic hair loss. GraftLabs is best understood as an important part of a broader hair maintenance strategy, working alongside your transplant to protect your results as long as possible.

Can I use GraftLabs alongside other hair loss treatments like Finasteride or Minoxidil?

Yes. GraftLabs is compatible with Finasteride and Minoxidil, and many of our customers use it as part of a multi-pronged approach to hair retention. If you have any concerns about specific interactions, we recommend speaking to your prescribing doctor or pharmacist first.

Orders & Delivery

How long does delivery take?

UK Standard: 2–4 business days (£2.99, free on orders over £50)
UK Express: 1–2 business days
International: 5–14 business days depending on destination. Please see our Shipping & Returns page for full details.

Do you offer free shipping?

Yes — free standard UK shipping on all orders over £50. The 6-Month Supply (£69.99) qualifies automatically.

Can I change or cancel my order?

Orders are processed quickly, but if you need to make a change, please contact us as soon as possible. We'll do our best to help — but once an order has been dispatched, we're unable to make changes.

Returns & Refunds

What is your returns policy?

We offer a 30-day no-questions-asked return policy on unopened products. If you've tried GraftLabs and it's not for you, contact us and we'll guide you through the returns process. Please see our full Shipping & Returns page for details.

What if my order arrived damaged or incorrect?

We're sorry if this has happened. Please contact us within 7 days of delivery with a photo of the issue and your order number. We'll arrange a replacement or full refund immediately — no need to return the damaged item.

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